Energyneuro - No. 202, Guangming Rd, Taitung City, Taiwan
Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about our data practices.
Last Updated: March 15, 2025Information We Collect
We collect information in several ways when you interact with our web design education platform. Understanding what we gather helps you make informed decisions about your privacy.
Personal Information You Provide
- Name, email address, and phone number when you register for courses
- Educational background and experience level for course placement
- Payment information processed through secure third-party processors
- Portfolio submissions and project work for evaluation
- Communication preferences and feedback responses
Automatically Collected Data
Our website automatically collects certain technical information to improve your learning experience:
- Browser type, operating system, and device information
- IP address and general location (city/region level)
- Pages visited, time spent on site, and navigation patterns
- Learning progress and course completion rates
How We Use Your Information
Your data helps us deliver quality education and improve our services. We use your information responsibly and only for legitimate educational purposes.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Learning data, assignments, participation | Contract performance |
| Communication about courses | Contact information, preferences | Legitimate interest |
| Payment processing | Billing information, transaction records | Contract performance |
| Platform improvement | Usage analytics, feedback | Legitimate interest |
We never sell your personal information to third parties or use it for purposes unrelated to your education with us.
Information Sharing and Disclosure
We share your information only when necessary for educational services or required by law. Here's when and why we might share your data:
Service Providers
We work with trusted third parties who help us operate our platform:
- Learning management system providers for course delivery
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services for data storage and website functionality
Legal Requirements
We may disclose information when required by Taiwan law or to protect our rights and the safety of our students. This includes compliance with:
- Court orders or legal proceedings
- Government agency requests under proper authority
- Educational institution verification requests (with your consent)
Your Privacy Rights
You have significant control over your personal information. Under Taiwan's Personal Data Protection Act and our commitment to privacy, you can:
Access and Control
- Request a copy of all personal data we hold about you
- Update or correct inaccurate information in your profile
- Delete your account and associated data (subject to legal requirements)
- Opt out of non-essential communications
- Request data portability for information you've provided
How to Exercise Your Rights
To make any privacy-related requests:
- Email us at support@energyneuro.com with your request
- Include your full name and the email associated with your account
- Specify exactly what you'd like us to do with your data
- We'll respond within 30 days as required by Taiwan law
Some data deletion requests may affect your ability to access course materials or receive certificates. We'll explain any implications before processing your request.
Data Security Measures
Protecting your information is a top priority. We've implemented multiple layers of security to safeguard your data:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted database storage for sensitive information
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff accounts
- Automated backup systems with encryption
Administrative Controls
- Limited access to personal data on a need-to-know basis
- Regular staff training on privacy and security practices
- Incident response procedures for potential breaches
- Annual review and update of security policies
While we maintain strong security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to protect your information.
Taiwan Privacy Law Compliance
As a Taiwan-based educational platform, we comply with the Personal Data Protection Act (PDPA) and related regulations governing data protection in Taiwan.
Key Compliance Areas
- Lawful collection and processing of personal data
- Clear consent mechanisms for data collection
- Proper notification of data processing purposes
- Secure storage and transmission of personal data
- Timely response to individual rights requests
If you have concerns about our privacy practices, you may contact Taiwan's National Development Council or relevant authorities in addition to reaching out to us directly.
Data Retention and Updates
We retain your personal information only as long as necessary for educational purposes and legal requirements.
Retention Periods
- Student records: Maintained for 7 years after course completion
- Payment information: Retained according to tax law requirements
- Marketing communications: Until you opt out or request deletion
- Website analytics: Anonymized after 2 years
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. Significant changes will be communicated via email and prominently displayed on our website.
Privacy Questions or Concerns?
We're here to help you understand how we protect your privacy. Contact our privacy team with any questions about your personal data or this policy.
Email: support@energyneuro.com
Address: No. 202, Guangming Rd, Taitung City, Taitung County, Taiwan 950
Phone: +88663022341
Address: No. 202, Guangming Rd, Taitung City, Taitung County, Taiwan 950
Phone: +88663022341